​Policy Overview: We are dedicated to creating a secure environment where every user, rider, and driver can interact confidently. Our policies are guided by principles of transparency, accountability, and continuous improvement to ensure our platform remains safe and reliable.

​Data Security & Privacy

• Data Protection: We secure your data with AES-256 encryption at rest and TLS/SSL encryption in transit. Business partners accessing our system benefit from multi-factor authentication to further safeguard sensitive information.

• GDPR Compliance: Our service is fully GDPR-compliant. We do not sell or share your personal data with third parties, ensuring complete privacy and trust. Privacy Policy here...

User Verification & Rider/Driver Checks

• Rigorous Verification: To maintain platform integrity, we implement stringent user verification methods - including SMS and other verification processes to confirm the authenticity of our Users and Transport Partners.

• Safety Compliance: All riders and drivers undergo thorough background and compliance checks. This ensures that only trusted and safe individuals provide services on our platform.

Fraud Prevention and Abuse

• Robust Measures: We utilise a combination of automated tools and manual review to detect, prevent, and respond to fraudulent activities and abuse. Our proactive approach helps ensure that all transactions are secure and that any violations of our policies are swiftly addressed.

• Strict Guidelines: We actively monitor SMS messaging for abuse and fraudulent activity, with clear guidelines prohibiting hate speech, harassment, impersonation, and unauthorised access. These measures help maintain our platform as a secure and respectful space for all users.

Content Moderation & Reporting

• Moderation Practices: Our content moderation process employs both automated systems and human oversight to monitor and remove any inappropriate or harmful content.

• Easy Reporting: We provide straightforward reporting mechanisms for users to flag any violations. Our dedicated Trust and Safety team investigates these reports and takes appropriate enforcement actions, which may include account suspension, termination, or legal measures.

Transparency & Communication

• Ongoing Updates: We are committed to keeping our users informed about changes to our Trust and Safety policies. We regularly update our community on enforcement actions and improvements made to safeguard your experience.

• Contact Us: If you have any questions or concerns regarding our Trust and Safety practices, please contact our Trust and Safety team here...